Last updated: 24 September 2026
At RxPillTab (www.rxpilltab.com) we want you to receive the right medicine, in good condition. This policy explains when we can refund or reship an order and how to ask for it.
Why medicines generally cannot be returned
For safety reasons, medicines generally cannot be returned once they have been shipped. After a medicine leaves our control we cannot be sure how it was stored or handled, so we cannot accept it back or supply it to anyone else. This protects every customer.
This does not affect any rights you have under the consumer law of your country.
When we will refund or reship
| Situation | What we offer | When to tell us |
|---|---|---|
| Parcel arrives damaged | We will review your case and, where the conditions on this page are met, reship your order or refund it | As soon as possible; we recommend within 14 days of delivery |
| Wrong item or wrong strength sent | We send the correct item at no extra cost, or refund it, where the conditions on this page are met | As soon as possible; we recommend within 14 days of delivery |
| Parcel not delivered | As set out in Our Guarantee | See Our Guarantee |
| Only part of the order received | We will review your case and send the missing items or refund them | As soon as possible; we recommend within 14 days of delivery |
| Order cancelled before dispatch | Refund as set out in our Cancellation Policy | Not applicable |
| Order cancelled by us (for example, a prescription could not be verified or an item is out of stock) | Full refund of the amount paid for the cancelled items | Not applicable |
Tablets may look different from a medicine you have used before, because generic manufacturers use their own colour, shape and packaging. A different appearance alone does not mean the wrong item was sent. If you are unsure, email us before taking the medicine.
When a refund or reshipment may not apply
- The delivery address you gave was wrong or incomplete.
- The parcel was refused, or was not collected from the courier or post office in time.
- The parcel was held, returned or destroyed by customs, except where Our Guarantee says otherwise.
- The problem was reported so long after delivery that we can no longer check it with the carrier.
- You changed your mind after the order was dispatched.
How to request a refund or reshipment
- Email sales@rxpilltab.com or use our Contact Us page.
- Include your order number and the name on the order.
- Describe the problem. For damaged or incorrect items, attach clear photos of the parcel, the packaging and the product.
- Do not send anything back unless we ask you to.
We will review your request, check the tracking with the carrier where needed, and email you with the outcome.
Refund method and timing
Approved refunds are paid back to the payment method you used for the order, unless we agree otherwise with you. We aim to process approved refunds as soon as possible. Your bank or payment provider may take a few more days to show the refund on your statement. If you have not seen it after that, please contact us.
Related policies
Cancellation Policy · Our Guarantee · Shipping Policy · Terms & Conditions
Contact
Questions about this policy? Email sales@rxpilltab.com.