Last updated: 24 September 2026
Plans change. This policy explains when you can cancel an order with RxPillTab (www.rxpilltab.com), how to do it, when we may cancel an order ourselves and how cancelled orders are refunded.
At a glance
| Order stage | Can it be cancelled? | Refund |
|---|---|---|
| Pending payment | Yes. An unpaid order is not processed, and we may cancel it automatically. | Nothing to refund |
| On hold or Processing (not yet dispatched) | Yes, if you ask us before dispatch | Refund of the amount paid |
| Dispatched | No. The parcel is already on its way. | Not available, but see Refund & Return Policy and Our Guarantee if something goes wrong |
| Cancelled by us | Not applicable | Full refund of the amount paid for the cancelled items |
When you can cancel
You can cancel all or part of your order at any time before it is dispatched. You can see whether your order has been sent in My Account: an order marked Completed has already been dispatched. Please contact us as early as possible, because orders can move quickly from checking to dispatch.
Once an order has been dispatched it can no longer be cancelled. For safety reasons, medicines generally cannot be returned once they have been shipped.
How to cancel
- Email sales@rxpilltab.com with the subject line “Cancel order” and your order number.
- Tell us whether you want to cancel the whole order or only some items.
- We will confirm by email once the cancellation is done. If the order has already been dispatched, we will tell you and explain your options.
A cancellation only takes effect once we have confirmed it by email.
Changing an order
If you want to change a product, quantity or delivery address instead of cancelling, email us before dispatch with your order number and the change you need. We will confirm the change and any difference in price before we go ahead. If the new total is higher, we will never charge the difference without your agreement.
When we may cancel your order
We may cancel an order, in full or in part, if:
- payment is not received or cannot be confirmed;
- a required prescription is not received, or cannot be verified (see our Prescription Policy);
- a product is out of stock or no longer available;
- there is an obvious error in the price or product description; or
- we suspect fraud, or we have concerns about the safety of supplying the medicine.
If we cancel all or part of an order, we tell you by email and refund the amount paid for the cancelled items.
Refunds for cancelled orders
Refunds for cancelled orders are paid to the payment method you used for the order, unless we agree otherwise with you. We aim to process them as soon as possible after the cancellation is confirmed. Your bank or payment provider may take a few more days to show the refund. If you cannot see it after that, please contact us.
Related policies
Refund & Return Policy · Our Guarantee · Shipping Policy · Terms & Conditions · FAQ