Last updated: 24 September 2026
This Privacy Policy explains how RxPillTab (www.rxpilltab.com) (“we”, “us”, “our”) collects, uses, shares and protects your personal data when you visit our website or place an order with us. It is written with the EU and UK General Data Protection Regulation (GDPR), Canada’s PIPEDA and applicable US state privacy laws in mind. It applies only to information collected through www.rxpilltab.com and in our dealings with you.
1. Who is responsible for your data
The data controller is RxPillTab (www.rxpilltab.com), based in India. You can contact us about any privacy matter at sales@rxpilltab.com.
2. The data we collect
Data you give us
- Account and contact data: your name, email address, phone number, billing and delivery addresses, and account login details.
- Order data: the products you order, your order history, delivery details and the messages you send us.
- Prescription and health data: prescriptions you send us, the prescriber’s details and any health information needed to supply your order safely. Health data is special-category data under the GDPR and sensitive information under other laws. We handle it with extra care and only for the purposes described below.
- Other information you choose to share: for example product reviews, feedback, or an alternative delivery address.
Payment data
Payments are handled by third-party payment processors. We receive confirmation of payment and limited details, such as the last digits of a card, but we do not store full card numbers.
Data collected automatically
When you visit the Website we automatically receive technical information, such as your IP address, browser and device type, the pages you view, the date and time of your visit and the page that referred you to us.
3. Cookies and similar technologies
Cookies are small files stored by your browser. We use:
- Essential cookies that keep your cart, checkout and login working. The Website cannot work properly without them.
- Analytics cookies, only with your consent where the law requires it, to understand how the Website is used so we can improve it.
Where we ask for your cookie consent, you can change your choice at any time. Most browsers also let you block or delete cookies. If you block essential cookies, you may not be able to place an order.
To run the Website and handle orders we use service providers such as payment processors, analytics tools, hosting providers and email service providers. They process data only as needed to provide their services to us.
4. Why we use your data and our legal bases
| Purpose | Legal basis (GDPR) |
|---|---|
| Creating and managing your account | Performance of a contract |
| Processing, dispatching and delivering orders | Performance of a contract |
| Checking and verifying prescriptions | Your explicit consent and, where applicable, the provision of health care (GDPR Art. 9(2)(a) and 9(2)(h)); legal obligation |
| Customer service and replying to messages | Performance of a contract; legitimate interests |
| Preventing fraud and keeping the Website secure | Legitimate interests; legal obligation |
| Keeping business and tax records | Legal obligation |
| Analytics and non-essential cookies | Consent |
| Marketing emails (only if you opt in) | Consent, which you can withdraw at any time |
We do not sell your personal data, and we never use your health data for marketing.
5. Who we share your data with
- Couriers and postal services, to deliver your order.
- Payment processors, to take payment and prevent fraud.
- Prescribers and pharmacists, to verify prescriptions and supply medicines safely.
- IT, hosting and email providers who run the Website and our email for us.
- Authorities, such as customs, tax or regulatory bodies, where the law requires it.
Our service providers may only use your data to provide their services to us. We will not share your order details with anyone else, for example an insurer, unless you ask us to in writing.
6. International transfers
We are based in India, so your personal data will be transferred to, stored and processed in India. Some of our service providers may process data in other countries. Where the law requires it, we use appropriate safeguards for these transfers, such as Standard Contractual Clauses.
7. How long we keep your data
- Account data: as long as needed to provide our services and meet legal obligations.
- Order and prescription records: as long as needed to provide our services and meet legal obligations.
- Financial records: for as long as tax and accounting laws require.
- Cookies: for the periods shown in our cookie settings.
After these periods we delete or anonymise your data.
8. How we protect your data
We use appropriate technical and organisational measures to protect your data, including an encrypted (HTTPS) connection across the Website and restricted access to prescription and health data. Only people who need your data to handle your order can see it. No online service can be completely secure, so please keep your password safe and tell us straight away if you think your account has been misused.
9. Marketing emails and unwanted messages
We only send marketing emails if you have opted in, and every marketing email includes a way to unsubscribe. Order and service emails, such as order confirmations and dispatch notices, are sent whether or not you receive marketing.
If you receive an email that claims to be from us but looks suspicious, do not click its links. Forward it to sales@rxpilltab.com and we will look into it.
10. Keeping your information up to date
You can view and update most of your details at any time in My Account. For anything you cannot change there, email us.
11. Your rights
Depending on where you live, you may have the right to:
- access the personal data we hold about you;
- correct inaccurate data;
- ask us to delete your data;
- restrict or object to certain processing;
- receive your data in a portable format;
- withdraw consent at any time, without affecting earlier processing;
- opt out of marketing and, in some US states, opt out of the sale or sharing of personal data (we do not sell personal data); and
- complain to a data protection authority, for example your local EU/UK supervisory authority or the Office of the Privacy Commissioner of Canada.
To use any of these rights, email sales@rxpilltab.com. We may need to confirm your identity before we respond. We will not treat you differently for using your rights.
12. Children
Our Website and services are for adults aged 18 and over. We do not knowingly collect personal data from children. If you believe a child has given us personal data, please contact us and we will delete it.
13. Changes to this policy
We may update this Privacy Policy from time to time. The “Last updated” date above shows when it was last changed. If we make important changes, we will tell you on the Website or by email.
14. Contact
For any privacy question or request, email sales@rxpilltab.com or see our Contact Us page. See also our Terms & Conditions and Prescription Policy.