Last updated: 24 September 2026
Our team at RxPillTab (www.rxpilltab.com) can help with orders, products, prescriptions and delivery. The quickest way to reach us is by email. Please note that we cannot give medical advice.
Contact details
| How to reach us | Details |
|---|---|
| Email (orders and general questions) | sales@rxpilltab.com |
| Website | www.rxpilltab.com (we operate from India) |
| Response time | We aim to reply to every email as quickly as possible, usually within one business day. |
Email is our main contact method. We aim to reply to every email as quickly as possible, usually within one business day.
What to include in your message
To help us answer quickly, please include:
- your order number, if your question is about an order;
- the full name and email address used for the order;
- the product name and strength, if relevant;
- a short description of your question or problem; and
- clear photos of the parcel, packaging and product if you are reporting a damaged or incorrect item.
For your security, never send full payment card details by email.
Which topic is your question about?
| Topic | Where to look first |
|---|---|
| Order status and tracking | My Account and our Shipping Policy |
| Sending a prescription | Prescription Policy |
| Cancelling or changing an order | Cancellation Policy |
| Lost, held or damaged parcel | Our Guarantee and Refund & Return Policy |
| Your personal data | Privacy Policy |
| Anything else | Our FAQ, or email us |
Quick answers
Where is my order?
When your order is dispatched, we email you a tracking number. You can also see the order status in My Account. Tracking may take a few days to show its first update. If there is still no update after that, email us with your order number.
How do I send my prescription?
A valid prescription is required for prescription medicines. Email a clear copy of your prescription to sales@rxpilltab.com with your order number. Our Prescription Policy explains what a valid prescription must include.
Can I return my medicine?
For safety reasons, medicines generally cannot be returned once they have been shipped. If your order arrives damaged, is incorrect or does not arrive, we will help. See our Refund & Return Policy.
Can you give me medical advice?
No. We can help with orders and product information, but we cannot give medical advice. Please speak to your doctor or pharmacist, and read our Medical Disclaimer.
Send us a message
You can also send us a message using the form below. If your question is about an existing order, please include your order number. For your security, do not enter payment card details in this form.
Business enquiries
For supplier, partnership or other business enquiries, email sales@rxpilltab.com with “Business enquiry” in the subject line and a short description of your proposal.
In a medical emergency, call your local emergency number straight away (for example 911 in the USA and Canada, or 112 in Europe). Do not use email or this website to get emergency help.