Last updated: 24 September 2026
Here are answers to the questions customers ask RxPillTab (www.rxpilltab.com) most often. If your question is not here, email sales@rxpilltab.com or visit our Contact Us page.
About RxPillTab and our medicines
1. Who is RxPillTab?
RxPillTab is an India-based online pharmacy that supplies generic medicines made by Johnlee Pharmaceuticals to customers in the USA, Europe and Canada. Read more on our About Us page.
2. What is the difference between a generic and a branded medicine?
A generic medicine contains the same active ingredient as the original branded product and is intended to work in the same way. It is sold under a different name, usually at a lower price. Brand names on our website are only used for reference; we do not sell the branded products.
3. Why do my tablets look different from what I had before?
Each manufacturer chooses its own colour, shape, size and packaging, so a generic can look different from the branded product or from a generic you had before. This does not change the active ingredient. If you are unsure whether you have received the right product, email us before taking it.
4. Which medicines do you sell?
Our range covers Men’s Health / ED (sildenafil), Oncology (tamoxifen, methotrexate), Weight Loss (orlistat), Hair Loss (minoxidil) and Eye Care (bimatoprost). See the full list in our shop.
Ordering and prescriptions
5. How do I place an order?
Choose your medicine and strength, add it to your cart and go to checkout. Enter your details, pay, and send your prescription if the product needs one. We check your order and prescription before dispatch and email you when it is on its way. Our How to Order page explains each step.
6. Do I need a prescription?
Yes, a valid prescription is required for prescription medicines. Each product page shows whether a prescription is needed. Our Prescription Policy explains what a valid prescription must include.
7. How do I send my prescription?
Email a clear copy of your prescription to sales@rxpilltab.com with your order number. Please send a clear, complete photo or scan of the whole prescription. Your order stays On hold until we have verified the prescription.
8. Can I order for someone else?
Yes, if you are legally responsible for that person, for example a family member you care for. The prescription must be in the patient’s name and match the order details.
9. Can I cancel or change my order?
Yes, as long as it has not been dispatched. Email us with your order number as soon as possible. Once an order has been dispatched it cannot be cancelled. See our Cancellation Policy.
Payment
10. Which payment methods do you accept?
The payment methods available for your country are shown at checkout. Payments are handled by third-party payment processors, and we do not store full card numbers.
11. Why was my payment declined?
Banks sometimes block international or online pharmacy payments, or payments where the billing and delivery addresses differ. Check that your details are correct, contact your bank to approve the payment, and try again. If it still fails, email us and we will help.
Shipping, tracking and customs
12. Where do you ship, and how long does delivery take?
We ship to the USA, Europe and Canada from India. Estimated delivery times for your country are shown at checkout and in your order confirmation email, and shipping costs are shown at checkout. See our Shipping Policy for more information.
13. How do I track my order?
When your order is dispatched we email you a tracking number. You can also see its status in My Account. International tracking can take a few days to show its first update. If it has not changed for a long time, email us with your order number.
14. Will my parcel be discreet?
Yes. Every order is sent in plain packaging, and the outside of the parcel does not show the name or type of medicine inside.
15. What if customs holds my parcel?
Reply to any notice from customs or the postal service by the deadline it gives. Customs may ask for a copy of your prescription. Please also email us a copy of the notice with your order number. You are responsible for your country’s import rules and any duties or taxes. See the customs section of our Shipping Policy and Our Guarantee.
Problems, refunds and returns
16. My parcel has not arrived or is damaged. What should I do?
Email sales@rxpilltab.com with your order number, and photos if the parcel is damaged. We check the tracking with the carrier and review your case. Where the conditions in Our Guarantee are met, we reship your order or refund it.
17. Can I return a medicine?
For safety reasons, medicines generally cannot be returned once they have been shipped. If you received a damaged, incorrect or incomplete order, we will put it right as described in our Refund & Return Policy.
18. How long does a refund take?
Approved refunds go back to your original payment method. We aim to process them as soon as possible, and your bank may take a few more days to show them.
Privacy and safety
19. Is my personal and health information safe?
Yes. Our website uses an encrypted (HTTPS) connection. Prescriptions and health data can only be seen by the people who need them to handle your order, and we never sell your data or use your health data for marketing. See our Privacy Policy.
20. Can you give me medical advice?
No. We can help with orders and product information, but the information on this website is not medical advice. Please speak to your doctor or pharmacist, and read our Medical Disclaimer. In an emergency, call your local emergency number straight away.
Still have a question? Email sales@rxpilltab.com. See also our Terms & Conditions.