Last updated: 24 September 2026

Sending medicines internationally means that, now and then, a parcel is delayed, lost or damaged on the way. If that happens, RxPillTab (www.rxpilltab.com) will work with you to put it right. This page explains what we cover, the conditions and how to make a claim.

What our guarantee covers

Parcel not delivered

Your parcel has not arrived by the expected delivery date and the tracking shows no delivery.

Parcel damaged

Your parcel arrives damaged and the medicine cannot be used safely.

Parcel incomplete

Items are missing from your order, or the wrong item or strength was sent.

In these cases we will review your case and, where the conditions on this page are met, reship your order or refund it.

Conditions

Our guarantee applies when all of the following are true:

  • You contact us as soon as possible. We recommend that you contact us within 14 days of the expected delivery date (for undelivered parcels) or of delivery (for damaged or incomplete parcels).
  • For undelivered parcels, the expected delivery date has passed, so that normal delays and customs checks have had time to clear.
  • The delivery address you gave was correct and complete.
  • The parcel was not refused, and was collected from the post office or courier if a collection notice was left.
  • For damaged or incorrect items, you send clear photos of the parcel, the packaging and the product.
  • For prescription medicines, a valid prescription is still on file for the reshipped order.

Parcels held, returned or destroyed by customs are reviewed case by case, taking into account the circumstances and any notice received from customs. You remain responsible for checking and following the import rules of your country. See our Shipping Policy.

What is not covered

  • Parcels that could not be delivered because of a wrong or incomplete address, or that were refused or not collected. A new shipment may need to be paid for; any cost is confirmed with you by email before it is sent.
  • Claims made long after the expected delivery date, where we can no longer check the parcel’s status with the carrier.
  • Changing your mind after dispatch.
  • Normal differences in the look of generic tablets or packaging.

How to make a claim

  1. Check the tracking link in your dispatch email and any notices from your post office or customs.
  2. Email sales@rxpilltab.com with the subject line “Guarantee claim”, your order number and a short description of the problem.
  3. Attach photos if the parcel is damaged or incomplete, and a copy of any customs or postal notice you received.
  4. We check the parcel’s status with the carrier and email you with the outcome. If a reshipment is sent, you receive a new tracking number.

Related policies

Refund & Return Policy · Cancellation Policy · Shipping Policy · Terms & Conditions · FAQ