Last updated: 24 September 2026
This policy explains where RxPillTab (www.rxpilltab.com) ships, how an order moves from checkout to your door, how to track it and what happens if it is delayed, held by customs or lost. If your question is not answered here, please contact us.
Where we ship
We ship to customers in the USA, Europe and Canada. All orders are dispatched from India. The countries we can deliver to are shown at checkout.
From order to dispatch
- Order received. You receive an email confirming that we have your order.
- Checks. We confirm your payment and, for prescription medicines, check your prescription. See our Prescription Policy.
- Packing. Your order is packed in plain, discreet packaging.
- Dispatch. We email you when the parcel has been sent, with your tracking number.
We aim to dispatch orders as soon as these checks are complete. An order cannot be dispatched while payment or a required prescription is still missing.
Estimated delivery times and costs
Estimated delivery times for your country are shown at checkout and in your order confirmation email. Shipping prices, and any free-shipping offer, are shown at checkout before you pay.
Delivery times are counted from the date of dispatch. They are estimates, not guarantees, and may be longer because of customs checks, public holidays, bad weather or courier delays. Please order in good time so that you do not run out of a medicine you use regularly.
Order status and tracking
You can check your order at any time in My Account under Orders. The status tells you where your order is:
| Status | What it means |
|---|---|
| Pending payment | We have your order but have not yet received payment. |
| On hold | We need something from you, usually a prescription or a payment confirmation. Check your email. |
| Processing | Payment is received and your order is being checked and packed. |
| Completed | Your order has been dispatched. Your tracking number is in your dispatch email. |
| Cancelled / Refunded | The order was cancelled or refunded. See our Cancellation Policy. |
| Failed | The payment did not go through. You can try again or contact us. |
International tracking can take a few days to show its first update, and some parcels are only scanned again once they reach your country. If your tracking has not changed for a long time, email sales@rxpilltab.com with your order number and we will look into it with the carrier.
Customs, import rules and duties
Your parcel is sent from India, so the customs service of your country treats it as an import and may inspect it.
- Rules on importing medicines for personal use differ between countries. You are responsible for checking and following the import rules of your country before you order.
- Any import duties, taxes or customs fees charged by your country are your responsibility unless checkout says otherwise. They are paid directly to the customs or postal service.
- Customs checks can add time to delivery. This is outside our control.
If your parcel is held by customs
If you receive a letter or message from customs or the postal service about your parcel:
- Read it carefully and reply by the deadline it gives. Customs may ask for a copy of your prescription or other documents.
- Let us know by email with your order number and a copy or photo of the notice, so we can help with any information about the order.
- If the parcel is returned to us or destroyed by customs, what happens next depends on the conditions in Our Guarantee. We review each of these cases individually.
Discreet packaging
Every order is sent in plain, discreet packaging. The outside of the parcel does not show the name or type of medicine inside.
Delayed, lost or damaged parcels
If your parcel has not arrived by the expected delivery date, or it arrives damaged, please contact us with your order number (and photos if it is damaged). We will check the tracking with the carrier and tell you what we can do.
How we handle undelivered and damaged parcels, and the conditions that apply, are set out in Our Guarantee and our Refund & Return Policy.
Delivery address
Please check your delivery address carefully before you place your order. If you notice a mistake, email sales@rxpilltab.com as soon as possible. We can usually correct the address before dispatch, but not once the parcel has been sent.
If a parcel cannot be delivered, or is returned, because the address given was wrong or incomplete, or because it was not collected from the post office, a new shipment may need to be paid for. We will confirm any cost with you by email before a new shipment is sent.
Contact
For any delivery question, email sales@rxpilltab.com with your order number, or read our FAQ.